4 Ways to Improve Your Veterinary Clinic Waiting Room

4 Ways to Improve Your Veterinary Clinic Waiting Room

August 27, 2021 - Arminco Inc.

Are you trying to give your clients a better experience while they're in your veterinary clinic waiting room?

When your clients (and furry patients) are waiting, they're paying attention to the atmosphere in your clinic. It can affect their moods and even their overall willingness to return.

But how can you improve it?

Keep reading to learn all about how you can improve the waiting room of your veterinary office.

1. Create an Outdoor Space

Let's start with what you can do outdoors. While this should be in addition to your indoor waiting room (after all, hot or rainy weather requires an indoor space), it's helpful to have an outdoor waiting space as well.

You can create a small oasis in your veterinary clinic if you have the room, but even a small fenced-in area for dogs and adventurous cats can help. Put a few benches, a trash can, and a bag dispenser in the area so everyone stays comfortable, clean, and happy.

2. Make It Calming

Any type of clinic waiting room should be calming, and a veterinary clinic waiting room is no exception. You want to make sure that the pets and their "parents" feel safe and comfortable while they wait.

Place dispensers for calming pheromones around the room. It's helpful to carve out areas in the wall for this so the dispensers are out of sight. These pheromones are great for keeping pets from getting animal anxiety.

You can use gentle sounds, or even the television, to keep pets calm and entertain pet parents.

Remember, a calm environment is good for owners as well, especially if their pet is in poor condition or getting a serious procedure. A calming environment can include games and books to take their minds off of things.

3. Provide Seating "Pods"

While traditional waiting room seats are often in a u-shape or in rows, is this really the best choice for a veterinary clinic?

You want your pets to feel safe and separated from the other pets in the room. With seating "pods," they can stay close to their owners instead of being exposed to everyone else.

This will help you keep the pets calm. It's also a more visually appealing seating arrangement.

4. Separate The Animals

This is tough for small veterinary clinics, but it makes a big difference.

While you can't create separate spaces for every type of animal (especially if you accept exotic pets), you can create spaces for dogs, cats, and even small animals if you have the room.

But why is this important?

Cats and dogs historically don't get along. While there are plenty of cats who accept dogs (and vice versa), if the animals aren't already used to the other species, your clinic can be a stressful environment.

This is sometimes more important for small animals. Did you know that stressed rabbits can die of fright?

Prevent this added stress by making separate rooms or using dividers between different species.

Improve Your Clinic Waiting Room With These Tips

Any clinic waiting room needs to be calming and comfortable if you want happy patients. Improve your veterinary clinic waiting room by implementing these tips so the pets and their owners want to return to your practice!

Are you ready for a full-office redesign? At Arminco Inc, we want to help. Contact us so we can start working together on your project.

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